Refund Eligibility
To be eligible for a refund, your item must meet certain criteria. Refunds are considered on a case-by-case basis and depend on the nature of the purchase, the reason for return, and the condition of the item upon receipt. We aim to handle all requests fairly and consistently while respecting both customer expectations and operational practicality.
Return Time Frame
You may initiate a return within 30 days of receiving your order. The return window begins on the date your package is marked as delivered by the carrier. Requests submitted after this period may not be accepted, though exceptions can occasionally be made at our discretion depending on circumstances.
Condition of Returned Items
For a return to be accepted, items should generally be unused, unworn, and in resellable condition — with original tags attached and packaging intact. Minor handling or inspection is acceptable, but signs of wear, damage, or personalization may affect eligibility. If an item shows evidence of use beyond reasonable evaluation, it may be subject to partial or no refund.
Refund Processing Time
Once we receive and inspect your returned item, we typically process refunds within 7 business days. The time it takes for the refunded amount to appear in your account depends on your financial institution and payment method — credit cards and electronic wallets usually reflect the adjustment within 3–10 additional business days.
Non-Refundable Items
For hygiene, safety, or regulatory reasons, certain categories — such as personalized goods, intimate apparel, beauty products, and digital downloads — are generally not eligible for refund unless defective or incorrectly shipped. This policy helps ensure product integrity and compliance with industry standards.
Return Shipping Responsibility
Return shipping costs are typically the responsibility of the customer. However, if the return is due to an error on our part — such as a wrong or damaged item — we’ll provide a prepaid return label or reimburse shipping expenses upon verification. For high-value returns (e.g., items valued at $75 USD or more), we recommend using a trackable, insured shipping method and retaining your proof of dispatch.
Contact Information
If you have questions about a return or need assistance initiating one, please reach out through our online contact form. Our team responds promptly during standard business hours and will help guide you through next steps — including how to obtain your return address if needed.