Shipping Overview
We’re committed to getting your order to you as smoothly and reliably as possible. Once you place an order, it moves through preparation, dispatch, and transit — each step designed with care and transparency. You’ll receive updates at key stages so you always know where things stand.
Processing Time
After you complete your purchase, our team typically begins preparing your order within 3 business days. Depending on order volume and product availability, final processing may require up to 7 business days before dispatch. This timeframe does not include weekends or public holidays.
Domestic Delivery Estimates
For customers located within our primary service region, standard delivery usually takes 5–10 business days after your order has shipped. Transit times begin once the carrier confirms pickup and are subject to regional logistics performance and local delivery schedules.
International Shipping
We ship to select countries outside our domestic market. International delivery typically takes 14–30 calendar days after dispatch, though actual timing can vary significantly due to customs clearance, local import procedures, and regional carrier networks. Please note: some destinations are currently excluded from our shipping network.
Shipping Costs
Shipping fees are calculated dynamically at checkout based on your location, package weight, dimensions, and selected service level. These costs are displayed clearly in your shopping cart and finalized before payment. We occasionally offer promotional free shipping — when available, thresholds and eligibility details appear during checkout.
Customs, Duties & Taxes
For international orders, applicable import duties, customs fees, and VAT may be assessed upon entry into your country. Since we collect VAT at checkout for eligible regions, those charges will be included in your final payment. In other cases, such fees are determined by local authorities and may be collected from you directly upon delivery.
Package Tracking
Yes — every eligible order includes a unique tracking number. You’ll receive this information via your order confirmation page shortly after shipment. You can monitor progress using the carrier’s official website or through your account dashboard.
Delays & Unforeseen Circumstances
While we aim for consistent service, occasional delays can occur due to factors beyond our control — including severe weather, customs inspections, carrier capacity constraints, or national holidays in either origin or destination countries. We proactively communicate known disruptions where possible.
Lost or Damaged Packages
If your package doesn’t arrive within the expected timeframe or arrives visibly damaged, please let us know right away. We’ll work with the carrier to investigate and, depending on the outcome, offer appropriate resolution options — which may include replacement, reshipment, or account credit — in line with our fulfillment policies.
Delivery Address Guidelines
To help ensure timely and accurate delivery, please double-check that your shipping address is complete, legible, and matches official records (e.g., government-issued ID or bank statements). At this time, we do not support splitting a single order across multiple addresses — all items must ship to one confirmed location.
Contact Information
Have a question about your order status, delivery, or shipping details? You can reach our support team through the contact form available on our website. For the most up-to-date assistance, please visit https://www.wideprosper.com and navigate to the Help or Contact section. Through online联系方式, we aim to respond promptly and help resolve your inquiry efficiently.